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Website: www.primebuy.online
At PrimeBuy, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a smooth and transparent return and refund process.
✅ Eligibility for Returns & Refunds
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The product must be returned within 7 days of delivery.
- The return must be initiated by contacting our support team with a valid reason and proof of purchase.
- The item should not be from the non-returnable category (perishable goods like fresh produce, opened food items, or personal care products).
🚫 Non-Returnable Items
Certain organic products are non-returnable for safety and hygiene reasons, including:
- Opened or used food items
- Perishable goods (e.g., fresh fruits, vegetables)
- Personal care items (e.g., soaps, oils) that have been unsealed
- Items marked as “Final Sale” or “Non-Returnable” on the product page
🔁 How to Initiate a Return
- Email us at support@primebuy.online within 7 days of receiving your order.
- Include your order number, product details, and a photo of the item (if damaged or defective).
- Our team will review your request and guide you through the return shipping process.
💰 Refund Process
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed within 7–10 business days to your original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to our error (damaged, wrong item delivered, etc.).
🔄 Exchange Policy
We currently do not offer direct exchanges. If you need a replacement, please return the item and place a new order.
📦 Return Shipping
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly delivered.
- We recommend using a trackable courier service to ensure successful return delivery.
🛡️ Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos of the issue. We’ll replace or refund the item at no extra cost.